Question 1

Appointment Booking Policy

Accepted Answer

To make an appointment, you have the option of either calling our clinic directly or using our online booking system. We ask all new clients to complete a consultation form, which will be emailed to you three days prior to your appointment, to ensure a timely start for your treatment. If you are unable to complete this form ahead of time, we kindly ask that you arrive 15 minutes early to your appointment to fill it out.
 
In the event that you arrive 15 minutes late to your appointment, we may need to shorten your session to keep our next client's appointment on schedule.
 
We provide a courtesy appointment reminder via text 72 hours in advance, asking for confirmation of your service. If we do not receive confirmation, we will send another reminder, either via call or text, 48 hours prior to your appointment. If we still have not received confirmation of your appointment 48 hours prior to your appointment, this may result in your appointment being cancelled. This policy is in place to ensure that you remember your scheduled appointment and to avoid late cancellations or no-shows.

Question 2

Cancellation Policy

Accepted Answer

If you find yourself unable to attend your scheduled appointment, we ask that you could please notify us at least 24 hours prior.

We recognise that unexpected situations can occur and will in certain unforeseen circumstances or emergencies waiver the cancellation fee. Furthermore, if you are feeling unwell, we strongly encourage you to reschedule your appointment for the safety of all.

Our Clinic Policies, Privacy Policy and Terms and Conditions are clearly outlined on our website. When you book in you are accepting our Terms and Conditions.

Question 3

Payment Policy

Accepted Answer

We accept payment in the form of cash, debit cards, and most major credit cards.
 
We appreciate your understanding and respect for our policies. We are dedicated to offering all our clients outstanding care. If you have any further questions about our clinic's policies, feel free to call us at: 0490 851 524.
 
Please note, if you do not agree with or understand our clinic's policies and pricing, we kindly request that you refrain from making a booking. We reserve the right to modify our pricing structure and policies at any time, at our sole discretion.

Question 4

Refund & Exchanges

Accepted Answer

Our primary mission is to provide exception care and services to our clients. We recognise, though, that there might be instances where a refund is sought. In these circumstances, refunds will be granted in line with the provisions of the Australian Consumer Law. Please be aware, however, that we do not provide refunds for change of mind situations.

Question 5

Prepaid Packages

Accepted Answer

Prepaid services and packages do not have an expiry date.

Question 6

Right To Refuse Service Policy

Accepted Answer

Dee-Luxe Skin Boutique, alongside staff maintain the right to decline service, as per their exclusive judgement, in compliance with applicable laws and regulations.

Clinic Policies